Frequently Asked Questions
Everything You Need to Know...
Product FAQ
What materials are your boots made of?
Each boot style is uniquely crafted, combining different materials to create its distinctive look. The main body of our boots is made from either premium PU or genuine leather, complemented by carefully selected elements like metal hardware for studs and zippers, fabric overlays, and decorative embroidery. All our boots are meticulously handcrafted with attention to detail and quality. You can find specific material information for each style in the product details section.
Are your boots handcrafted?
Yes! Each pair of boots is meticulously handcrafted through a detailed process of over 100 steps, ensuring quality and attention to detail in every boot we make.
What size should I get?
For the perfect fit, we recommend checking our comprehensive Size Guide that includes detailed measurements and tips for finding your ideal boot size.
Shipping FAQ
How long does it take to process my order?
Since each pair of boots is handcrafted, standard processing takes up to 3 business days, while rush orders are processed within 1-2 business days. Please note that processing times exclude weekends and holidays, and may vary depending on size availability. We carefully handcraft each item to ensure the highest quality for you.
How long will it take to receive my order?
We ship worldwide with various delivery timelines based on your location. For detailed shipping information including processing times and delivery estimates for your region, please check our Shipping Policy page.
Do you ship internationally?
Yes, we ship worldwide! We offer free shipping to the USA, UK, Australia, Canada, France, and Japan. For other international destinations, shipping rates may apply based on your location. Please visit our Shipping Policy page for specific rates and delivery times for your region.
Can I return boots I bought from another retailer?
No, we can only process returns and exchanges for purchases made directly through Wild Jolie. If you bought your boots from another retailer or store, please contact them directly for their return policy.
How to track my order?
Once your order has been shipped, you'll receive a tracking number and shipping updates via email. If you haven't received your tracking information or entered an incorrect email address, please contact us at support@wildjolie.com.
My package hasn't arrived yet. What should I do?
First, check your tracking information in the shipping confirmation email we sent you. If you're having trouble locating your order or have concerns about the delivery, please email us at support@wildjolie.com with your order number. Our team will be happy to help track down your package and assist you with any shipping issues.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it by emailing support@wildjolie.com. However, if you don't contact us within this timeframe and your order has already been shipped, cancellation won't be possible. In this case, you'll need to wait for the delivery and then follow our return process. We'll process your refund once we receive the returned items.
I didn't receive an order confirmation email, what should I do?
Your confirmation email is sent automatically after successful payment. If you haven't received it, please check your spam or junk folder, as these emails are sometimes filtered there. To ensure you receive future updates, please mark our emails as 'not spam' or add us to your safe senders list.
Still have questions?
We're here to help! Reach out to us through our Contact Us page or email us at support@wildjolie.com.
